Some guy name of Crager posted this on Facebook Friday afternoon.
So one of our fire stations starts having trouble with the dispatch system (receiving other stations’ calls, etc). In the process of troubleshooting, the station’s own dispatch computer crashes. Hard. The backup unit doesn’t work all that well, either (read: it doesn’t work at all).
So I get a known-good dispatch computer to the station, get it successfully re-configured, re-joined to the network, all that silliness – and no sooner do I get it online than the entire dispatch system citywide…goes toes-up.
Anyone wanna start a pool on how soon I go bald from tearing my hair out? %-P
Well, I hear tell this guy’s gone almost completely gray in the span of two months, so… 
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2 responses to “Ah, the joys of desktop support…”
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Obviously this Crager fellow doesn’t understand that “desktop support” is as much of a misnomer as “balanced budget” is to the federal government.
Obviously not, else he wouldn’t keep beating his head against the brick wall. :-/